QuiBids 101
Does QuiBids make excessive profit on their auctions?

How much profit does QuiBids generate?
Our goal is to provide customers with entertainment and great deals while also being fair and transparent. As part of that commitment, the QuiBids 101 section will feature a number of articles that detail how the company works and how that affects our customers. We’re committed to building our company the right way – by taking good care of the customers who continue to shop with us.
A Common Question
One of the largest misconceptions we face is that we’re turning large and even excessive profits on the auctions we run. Currently we operate on a net profit margin of around 5%-10% each day. For comparison purposes, Wal-Mart reported a net profit margin of 3.5% in its most recently reported fiscal year.
Some wonder how that’s possible, when an iPod Touch can prompt as many as 1500 bids in a single auction. Let us explain.
Buy Now
The most common misunderstanding about our business model is that only one product is won per auction. The reality is that customers often choose to exercise the “Buy Now” feature, which means that multiple items are sold every time we host an auction.
What this means is that the iPod Touch that had 1500 bids placed on it might have led to one auction winner and, say, seven customers choosing to “Buy Now.” Because we incur business costs for dealing with these seven other purchases, this drives down our profit margin. This downturn is part of the cost of providing good customer service, which we are always glad to provide.
QuiBids Loses Money on Many Auctions
QuiBids takes a loss on about half of our auctions on any given day. Although we often don’t make as much money as it seems on very competitive auctions, we do take very real and material losses when auctions do not generate many bids. Much of the profit from profitable auctions goes towards covering the losses from the unprofitable auctions.
The Costs of Doing Business
In addition to the costs associated with supporting “Buy Now” and our unprofitable auctions, QuiBids does incur plenty of expenses common to any business: marketing, office rent, and customer support just to name a few. Here are two significant facts about these areas of expense:
1. QuiBids offers phone support during typical business hours.
2. QuiBids offers a no-questions-asked refund policy for unused bids.
What It All Means
As QuiBids continues to grow in popularity we’re committed to keeping our costs and profits as low as possible so that we’ll continue as the leader in entertainment shopping. We really appreciate our customers and are excited about the company’s future!

Comments (23)
ahkhan Says:
What about all the profits made from each bid?
katiehern@QuiBids Says:
First things first, we always have to pay for the product, plus any 'Buy Now's'. We've had up to multiple 'Buy Now's before to where we've even lost on auctions.So it really varies per auction. Win some, lose some on our end too.
somescorpio Says:
how long are you in business?
katiehern@QuiBids Says:
We launched in October of 2009.
chaunn Says:
Do i lose my bid if I don't win the auction?
katiehern@QuiBids Says:
Yes, you do lose that bid if you don't win, however always know that you can exercise the Buy it Now option. That allows you to apply the cost of your lost bids to the retail price of the item. (retail price minus cost of lost bids) Therefore, you won't be out any money.
kgerow Says:
How long are my previously purchased and used bids available for the "buy now" option? For example, if I purchased 100 bids and not win the item, can I apply the price for those 100 bids to any item at any time?
eklyons@QuiBids Says:
You have up to 2 hours after the auction has ended to apply those bids off the retail price. If the two-hour time frame has passed, contact Support! We would be happy to extend that for you.
jaynia Says:
Are any of your employee's hitting on any of the auctions? It just seems that if the bidding is low it may be in your better interest to keep the bidding up; doesn't cost you anything to click where it costs us $0.60 each time. It just seems a little off sometimes. I know, paranoia will destroy ya. Just a question I had to ask. Will you be honest?
katiehern@QuiBids Says:
Thanks for asking, and no, we absolutely do not bid on any of our auctions. It is against our policy at QuiBids. This is highly unfair to our users and we want everyone to have a fair and fun experience on our site w/o having to worry about that. We pride ourselves on moral, ethical business standards and hope that providing user testimonials and other PR efforts will make that a little more clear.
BidToWin1 Says:
How does the auction ever end if people keep on bidding? I see Ipods go for 8.00 why would someone stop bidding when it is still that cheap?
eklyons@QuiBids Says:
The auction will end when no more bids are placed to reset the clock. There are many reasons the bidders would stop participating. They may have reached the value of the item, decided to focus on another auction, or just simply give up. These factors, including many others, would result in the auction ending at such a low price!
mpower Says:
Why the long wait for some items? It seems like all the action really starts after the timer hits zero, so why do items have so many hours before zero? With lesser times, you could sell more!
katiehern@QuiBids Says:
We start them out far enough in advance for people to be able to see them. As far as the countdown, the last couple seconds, yes, that's where you'll see most of the action. People are saving their bids until it's necessary to use them.It's a good strategy.
wuzallew Says:
How are the gift cards delivered? Mail or electronically?
eklyons@QuiBids Says:
We have both electronic and physical gift cards. The product details will display if you are participating in an auction for an electronic gift card. If you are unsure about which type of card you have won, please contact support!
CarolW Says:
carolw Says: I am a first time bidder and have purchased the required $45 dollars. I would like to know when I want to stop bidding halfway through; "Do I get to keep the remaing money that I didn't use and just sign off "".
katiehern@QuiBids Says:
You can always see how many bids you have left by looking at the top of your screen when you're logged in. If you decide to stop and want a refund for your remaining unused bids, no problem. You'll then need to reach our support team at support@quibids.com to let them know.
doulos Says:
Jill, First, kudos for answering all the questions from folks too lazy to read the article at the top of the page or any of the other excellent info on the site. Second, I just wanted to say the article at the top of page is excellent. Well-written and transparent. I hope you guys do very well with this business model, make a ton of money, and live generously. One concern... It seems that there are some similarities to gambling, with many of the same chemical releases for the user when you see another user or yourself win an item at 99% savings. Have you talked internally about how to monitor accounts that appear the user may be digging him/herself into a hole with an addiction?
katiehern@QuiBids Says:
Sure.We try to be as transparent as possible. To address the gambling part, that's why we offer the 'Buy Now.' This assures that no one has to walk away being out any money. We also have warnings that pop up letting people know if they're approaching the retail value of the item. But as far as an addition, we can't help peoples' behaviors. We are all responsible for our own actions. We encourage people to play, have fun, but to bid wisely and know when to stop.
daje0102 Says:
Are your products any different than those sold in stores? I mean are they of a lesser quality or different makes or models of the same product, so those that are unsuspecting never know? Do you have a return policy?
katiehern@QuiBids Says:
They are the same high-quality products you get in the stores. Yes, we have a return policy that is posted in our Terms and Conditions.
swingkid Says:
If you actually win an auction, do you actually have to commit to purchasing the item, or could you technically walk away from it without any penalty except the bids you placed? Would the person that placed their bid before you actually get a chance to purchase the item, then?
eklyons@QuiBids Says:
You are not required to purchase any items that you won. If you do not purchase the item after 7 days it will be removed from your account. You are correct, you would lose the bids that you used in that auction. The item is not offered to the next person, because that item is technically the winner's, even if he/she does not complete the purchase.
jfcoupon Says:
How are the shipping charges calculated?
katiehern@QuiBids Says:
Shipping is calculated by averaging our cost to ship a certain product over the last week and then we round off to an even dollar amount to be less confusing for our customers.
vacman2010 Says:
where do I find out how much is shipping before buying the item?
katiehern@QuiBids Says:
Shipping charges and/or transaction fees are located at the bottom of each auction page under the Product Details section.
jmvenn Says:
As suggested, I've done my homework and now I have a question. It appears that your "retail market value" prices on a large number of products are typically higher than can be found if the identical item is purchased from a "retail" (not discount or auction) e-store. Please explain how QuiBids arrives at the retail market value. Thank you for the forum to ask questions and your commitment to transparency with your customers.
katiehern@QuiBids Says:
The retail value of our items is determined by the cost of obtaining these products. We do not purchase our products wholesale or in bulk. All of our items are ordered through vendors; because of this there are times when we have to apply a slight markup in order to cover ordering costs. In larger auction (auctions for pricier items) many users choose to use the Buy Now option so that their bids do not go to waste. We do not profit from˜Buy Now™, as our profit is earned through bid revenue. This markup, therefore, helps to cover these ordering costs. If we did not do this we would not be able to maintain our operations, or provide such amazing deals on products.
hotrock410 Says:
The model isn't quite as simple and profitable as you would think at first glance, and we should thank QuiBids for allowing the Buy Now option (which you don't see ANYWHERE else), and for stocking items that on average probably cost them money just to offer. So thanks!
chloept Says:
It was informative to read all the questions. Thanks
katiehern@QuiBids Says:
You're welcome! Happy bidding!
billay387 Says:
Is it Quibids' policy to allow users to get a refund for any unused bids? I see that they did offer refunds in the past, just want to make sure that policy has not changed. Thanks!
katiehern@QuiBids Says:
Yes that is still our policy.
budgetsaver Says:
If you win an item,the used bids are refunded or not?
katiehern@QuiBids Says:
Once you place a bid in an auction it is non refundable. If you win an auction the bids that were placed in that auction will not be refunded back into your account.
cowhit Says:
I am just new here, and am looking forward to my first bid experience..from Ontario and want to know if i win, does the item come from Ontario..just wondering how far they come from for shipping purposes and costs..great site!!!
katiehern@QuiBids Says:
All the items for our Canadian users are shipped within Canada. Our Canadian users will not need to pay a duty fee for their items.
mmsc19274 Says:
Hi,I'm in the UK, If I win an auction; say a heavy item, will it be shipped from the US? Are all items shipped from there? I'm thinking the cost of shipping would be / could be, more than the item is worth? Mike.
katiehern@QuiBids Says:
Any item that a user from the UK wins will be shipped from within the UK.
JeeperX2 Says:
Are you located within the United States and if so which state is your home base?
katiehern@QuiBids Says:
We are located in Oklahoma City, Oklahoma.
steph40 Says:
I have learned that Quibids is a fun way to bid on auction items. I have also learned to not jump right in on big items until you have lots of practice with the auctions and quite a few bids to bid on bigger items. also its good to take advantage of the buy it now feature after auction is done especially if u spent quite a few bids trying to win auctions thanks for the help